Frequently Asked Questions
Everything you need to know about your Urban Sophistication experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. Our pieces generally follow standard US sizing, but we recommend sizing up for a more relaxed, oversized fit.
Are your materials sustainably sourced?
Urban Sophistication is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and small-batch production to minimize waste and ensure fair labor practices.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You have a 60-minute window after checkout to request a cancellation or address change by contacting our support team.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.